Truth Day

I sometimes wish that one day a month could be "truth day". Especially when you work with customers who can be stubborn or miserable. As a person who deals with customers it has been drilled into my head for years that "the customer is always right" and I am the type of person who tries to make the customer happy. But damnit I am right sometimes and I would just like to tell some crusty old coot to shove it where the sun don't shine. But I don't, I put my ultra fake smile and mmmhmmm my way through.

Yesterday a middle aged man called needing some help accessing something on our web page so I personally log on to the site so I can be uber-specific in my directions and with the luxury of high-speed internet on both ends of the phone we could work step by step together to get him to his destination. But from the word go it was frustrating. I had polietly answered the phone and on this guys end there is no hello, no good afternoon just a "you have the worst website in the industry" Thanks buddy! Like I am the one who built the website and make it just to your liking? So with my shit eating grin I cheerily direct him to a place where he is to "click on" I suggest he do so, his reply "Why would I want to do that?" DUH! Maybe so you can look at what you just asked me for. So he does, and I mention that if you scroll down and look for such and such "Well I dont want to" was the reply I was met with. At this point is it wrong to call a customer a fucktard? At this moment I was having visions of that piano player on Sesame Street who gets mad and bangs his head on all the keys. So I explain to this dude that I am simply directing him to what he was looking for. I think need him to click on something again. I then get "Well thats not what I want to do."

On days like that or in dealing with people who are rude, stubborn or inconsiderate I wish I could have truth day where you just really get to tell that miserable bastard what I think about him. Working in an industry where these folks are making a living off the love of the land it is a hard job and I give credit to anyone who does it. But I am not the complaint department for the weather. I know to a few my title is Mother, not to be confused with Mother Nature. If I had that kind of power and control over something do you think I would be working at a desk for an hourly wage? I think if I had that kind of govern over things one of my first duties would be to get a handle on these terrible two tantrums, or potty training.

But really if only one day a month could be "truth day" I think it would be cleansing and mind clearing. Or at the end of the day would I just feel guilty after the fact that I told someone how I felt about their attitude. I guess there would have to be some level of tactful truth. Do you think tactful truth would help with tantrums and potty training?